At Southern Living Property Management & Investments, we talk about communication a lot because it’s an essential part of providing outstanding property management in Charlotte. You cannot lease, manage, and maintain a rental property without being willing to communicate with your tenants, your vendors and contractors, and your property owners.
Our team is patient, responsive, accessible, and available to our residents and our owners any time there’s a question, a concern, or an idea. We’re open 24/7 for maintenance emergencies, and we don’t wait days to return calls and messages.
Talk to us about what you need and expect in terms of communication. You’ll find that we communicate well and our owners are always informed. If you’re working with a property manager who isn’t as conscientious about communication, contact our team. We’ll show you how it’s done and why it’s important.
Communicating with Charlotte Rental Property Owners
We work with all sorts of owners. Some of our investors don’t need to hear from us very often. They read their statements and respond to any questions we might have for them, otherwise they want to be left out of the day-to-day happenings and spend their time acquiring new assets.
Many of our other owners are doing this for the first time. They appreciate the detail in which we communicate, whether it’s sharing the process of making their rental homes ready for the market or talking about the right rental value. We answer every question that they have, and we are always happy to walk new landlords through the process and help them navigate the market.
Insist on this sort of communication when you’re looking for a property manager. You need professionals who can communicate what you need to know in a way that is accurate and transparent. Whether your property manager is discussing fees, fair housing laws, or marketing strategy – you need to understand what you’re hearing.
Good Communication Improves Tenant Retention
Tenants expect and need clear, accurate, and responsive communication. Ignoring their calls and messages will only lead to bad relationships and terrible rental experiences. They’ll be sure to leave when the lease is over, and then you’ll be left with vacancy and turnover costs. Your Charlotte property managers must be responsive to their needs, whether it’s a maintenance request or a simple question about how to deal with the utility companies.
Your tenants need support from time to time. Make sure you can provide it. Part of our customer service plan is to reach out to tenants with resources and support when they need it. We think they should hear from us regularly, and not only when rent is late or an inspection needs to be scheduled.
We also think it’s important to communicate your appreciation to tenants. Thank them for on-time rental payments and for taking good care of the property. Checking in once in a while to see if there’s anything they need will help keep your tenants in the long term, which is good for your ROI. When tenants renew their lease agreements, you have fewer vacancy, maintenance, and turnover costs.
We believe in and value communication. If you have any questions about this or you’d like to talk about how we can help you, please contact us at Southern Living Property Management & Investments. We’re a Charlotte property management company serving single-family & multifamily owners throughout the Queen City metropolitan area and in South Carolina cities in York and Lancaster Counties, including Rock Hill, Indian Land and Fort Mill.